Refunds and Returns Policy for Atrslife Pharma
Last Updated: March 6, 2025

1. Introduction
Welcome to Atrslife Pharma, based at CS-1/2, Gyan Khand 3, Indirapuram, Ghaziabad 201014, India. This Refunds and Returns Policy outlines the terms under which you may return medicines purchased from our website [insert website URL] and seek a refund. Led by Kanishk with over 10 years of pharmaceutical expertise, we are committed to ensuring customer satisfaction while adhering to Indian consumer protection laws.

2. Eligibility for Returns

• You may return medicines within 7 days of delivery if they are unopened, undamaged, and in their original packaging.
• Returns are accepted only for defective products or items delivered in error (e.g., wrong medicine sent).
• Perishable or personalized medicines (e.g., compounded drugs) are non-returnable due to health and safety regulations under the Drugs and Cosmetics Act, 1940.

3. Return Process

• Initiate a Return: Contact us at atrslifepharma@gmail.com with your order number, reason for return, and photos of the product (if defective).
• Approval: We will review your request and notify you within 3-5 business days via email.
• Shipping: You must return the item to our address (CS-1/2, Gyan Khand 3, Indirapuram, Ghaziabad 201014, India) at your expense unless the error was ours. Use a tracked courier service.
• Inspection: Upon receipt, we will inspect the returned item. If eligible, we will process the return.

4. Refund Process

• Eligible Refunds: If approved, refunds will be issued to the original payment method within 7-10 business days.
• Amount: Refunds include the product cost but exclude shipping fees unless the return is due to our error.
• Notification: You will receive a confirmation email at atrslifepharma@gmail.com once the refund is processed.

5. Non-Returnable Items

• Medicines opened or used.
• Products past their expiry date at the time of delivery.
• Items damaged due to improper handling after delivery.

6. Exchanges

• We do not offer exchanges. For a different medicine, please place a new order after returning the original item.

7. Limitations of Liability
Atrslife Pharma is not liable for delays in return processing due to courier services or incorrect return addresses provided by the customer. Refunds are subject to the Consumer Protection Act, 2019, and we reserve the right to refuse returns that do not meet policy criteria.

8. Contact Us
For questions or to initiate a return, reach us at:

• Email: atrslifepharma@gmail.com
• Address: CS-1/2, Gyan Khand 3, Indirapuram, Ghaziabad 201014, India
• Phone: +91 83768 23402

9. Changes to Policy
We may update this policy periodically. The latest version will be posted here with an updated date. Review it regularly for changes.